Return Policy

Return & Refund Policy

At Mp Jewelers we take pride in the quality of our jewelry and strive to ensure customer satisfaction. If you experience any issues with your purchase, please review our return and refund policy below:

Returns

We accept returns within 10 days of the delivery date under the following conditions:

• The item received is defective or has a manufacturing malfunction.
• You received the wrong item or an incorrect order.
• The item must be unused, in its original packaging, and in the same condition as received.

To initiate a return, please contact our customer support at [Your Contact Email] with your order number and photos of the issue.

Refunds

Refunds will only be issued for:

• Items with verified defects or malfunctions.
• Orders where the wrong item was shipped.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-7 business days.

Non-Returnable Items

• Items returned after the 10-day window.
• Items that show signs of wear or damage caused by misuse.
• Custom or personalized orders.

If you have any questions, feel free to reach out to us at nyzaisallen@gmail.com Thank you for shopping with us!